Drivers Auto Repair
Reviews and Complaints
Horrible Business practice
- Horrible business proctice
Preferred solution: Full refund
Warranty Claim
- Customer service
- Dishonourable
- Lack of integrity
Preferred solution: Full refund
Dishonest
- Poor workmanship
- Dishonourable
Preferred solution: Let the company propose a solution
Nonsense services
Worst experience ever
This people took advantage of two naive female costumers, their prices are over inflated and the parts they changed are not even the originals. If there were a minus stars that is what these people would have!
I went there with my daugther to get her car's breaks check out and a State Inspection. I had a bill of $952.38! They charged a labor work of $ 71.37 for changing back rear wipers that cost $28.58! They removed and replaced both rear shocks that I don't even asked for to charge $476.08 on labor work.
The parts are not originals but the price were. The only fair price was the vehicle inspection!
- Dishonorable
Preferred solution: Price reduction
Horrible experience
Driver auto repair
Preferred solution: Let the company propose a solution
Scandalous
I was sold a package of oil changes for the wrong oil
I am a female business women who knows plenty about business and GOOD CUSTOMER SERVICE and nothing about cars. I went to the Driver Auto at 5959 FM 1463, Katy, TX for an oil change.
I was told my car took synthetic oil and they did an the oil change. When checking out, the then manager suggested a package of 5 oil changes for $100. When I went back for my second oil change I was told I was sold the wrong oil. When I asked if their employee sold me something I didn't need that could possibly have damage my car, I was told that he was no longer there and I could purchase the difference of $50 for the right package.
When I tried to explain this was not good customer service, I was told " I haven't done anything wrong" several times.
Not doing what is right for your customer and making an enemy is wrong, Philip. I will never do business with this company again and I will be having my car tested to see if any damage was done by them when using the wrong oil.
- Sold a wrong package could possibly have damaged my car
Preferred solution: Full refund
Being charged for something I didn't receive
- Lack of integrity
Oil Change
Preferred solution: Full refund
Drivers Auto Repair Oil Change Review
Drivers Auto Repair Car Repair Review
They stick you on labor costs with a smile.
Drivers Auto Repair - Oil Change Review from Houston, Texas
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I purchased some headlights len assembly last year in 2020 for a 2005 Buick LaCrosse there is moisture getting inside the headlight lin. I need to see if i can get some more headlight s lin assembly. Thank you