Drivers Auto Repair - I was sold a package of oil changes for the wrong oil
I am a female business women who knows plenty about business and GOOD CUSTOMER SERVICE and nothing about cars. I went to the Driver Auto at 5959 FM 1463, Katy, TX for an oil change.
I was told my car took synthetic oil and they did an the oil change. When checking out, the then manager suggested a package of 5 oil changes for $100. When I went back for my second oil change I was told I was sold the wrong oil. When I asked if their employee sold me something I didn't need that could possibly have damage my car, I was told that he was no longer there and I could purchase the difference of $50 for the right package.
When I tried to explain this was not good customer service, I was told " I haven't done anything wrong" several times.
Not doing what is right for your customer and making an enemy is wrong, Philip. I will never do business with this company again and I will be having my car tested to see if any damage was done by them when using the wrong oil.
Reason of review: Poor customer service.
Preferred solution: Full refund.
Drivers Auto Repair Cons: Sold a wrong package could possibly have damaged my car.
Location: 5959 FM 1463, Katy, TX 77494, USA
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Comments
Please avoid publishing any personal information and promotional content
Improper substitution damaged my friend's engine. Be sure to have it checked out.
And keep every receipt including the original from Drivers.