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I am a female business women who knows plenty about business and GOOD CUSTOMER SERVICE and nothing about cars. I went to the Driver Auto at 5959 FM 1463, Katy, TX for an oil change.

I was told my car took synthetic oil and they did an the oil change. When checking out, the then manager suggested a package of 5 oil changes for $100. When I went back for my second oil change I was told I was sold the wrong oil. When I asked if their employee sold me something I didn't need that could possibly have damage my car, I was told that he was no longer there and I could purchase the difference of $50 for the right package.

When I tried to explain this was not good customer service, I was told " I haven't done anything wrong" several times.

Not doing what is right for your customer and making an enemy is wrong, Philip. I will never do business with this company again and I will be having my car tested to see if any damage was done by them when using the wrong oil.

Reason of review: Poor customer service.

Preferred solution: Full refund.

Drivers Auto Repair Cons: Sold a wrong package could possibly have damaged my car.

Location: 5959 FM 1463, Katy, TX 77494, USA

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Improper substitution damaged my friend's engine. Be sure to have it checked out.

And keep every receipt including the original from Drivers.

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